A comparative study of internal customer management practices within service sector firms and the National Health Service. [electronic resource]
Producer: 19940621Description: 299-308 p. digitalISSN:- 0309-2402
- Data Collection
- Efficiency, Organizational
- Health Care Rationing
- Health Priorities
- Health Services Needs and Demand
- Health Services Research
- Hospital Administrators
- Hospitals, Private -- organization & administration
- Humans
- Marketing of Health Services -- organization & administration
- Models, Organizational
- Organizational Culture
- Patient Satisfaction
- State Medicine -- organization & administration
- Total Quality Management -- organization & administration
- United Kingdom
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Publication Type: Comparative Study; Journal Article
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