A comparative study of internal customer management practices within service sector firms and the National Health Service.

Chaston, I

A comparative study of internal customer management practices within service sector firms and the National Health Service. [electronic resource] - Journal of advanced nursing Feb 1994 - 299-308 p. digital

Publication Type: Comparative Study; Journal Article

0309-2402

10.1111/j.1365-2648.1994.tb01084.x doi


Data Collection
Efficiency, Organizational
Health Care Rationing
Health Priorities
Health Services Needs and Demand
Health Services Research
Hospital Administrators
Hospitals, Private--organization & administration
Humans
Marketing of Health Services--organization & administration
Models, Organizational
Organizational Culture
Patient Satisfaction
State Medicine--organization & administration
Total Quality Management--organization & administration
United Kingdom