The member satisfaction survey as a measure of health plan accountability.

Buchner, D A

The member satisfaction survey as a measure of health plan accountability. [electronic resource] - Quality management in health care 1999 - 41-9 p. digital

Publication Type: Journal Article

1063-8628

10.1097/00019514-199907020-00005 doi


Adult
Female
Health Benefit Plans, Employee--standards
Health Care Surveys
Health Maintenance Organizations--standards
Health Services Research
Humans
Male
Middle Aged
Missouri
Organizational Objectives
Patient Satisfaction--statistics & numerical data
Quality Assurance, Health Care--methods
Social Responsibility