Best practices for world-class call centers.

Best practices for world-class call centers. [electronic resource] - Healthcare benchmarks Nov 1998 - 164-6 p. digital

Publication Type: Journal Article

1091-6768


Benchmarking
Blue Cross Blue Shield Insurance Plans--organization & administration
Commerce--organization & administration
Consumer Behavior
Information Centers--standards
Personnel Management
Quality Indicators, Health Care
Telecommunications--standards
United States