000 00924 a2200277 4500
005 20250512051009.0
264 0 _c19880630
008 198806s 0 0 eng d
022 _a0363-9568
024 7 _a10.1097/00006216-198801230-00014
_2doi
040 _aNLM
_beng
_cNLM
100 1 _aSpicer, J G
245 0 0 _aA systems approach to customer satisfaction.
_h[electronic resource]
260 _bNursing administration quarterly
_c1988
300 _a79-83 p.
_bdigital
500 _aPublication Type: Journal Article
650 0 4 _aConsumer Behavior
650 0 4 _aHumans
650 0 4 _aMarketing of Health Services
650 0 4 _aNursing Services
650 0 4 _aSystems Analysis
700 1 _aCraft, M J
700 1 _aRoss, K C
773 0 _tNursing administration quarterly
_gvol. 12
_gno. 3
_gp. 79-83
856 4 0 _uhttps://doi.org/10.1097/00006216-198801230-00014
_zAvailable from publisher's website
999 _c3380596
_d3380596