| 000 | 01047 a2200301 4500 | ||
|---|---|---|---|
| 005 | 20250518100921.0 | ||
| 264 | 0 | _c20210205 | |
| 008 | 202102s 0 0 eng d | ||
| 022 | _a1872-9126 | ||
| 024 | 7 |
_a10.1016/j.apergo.2020.103096 _2doi |
|
| 040 |
_aNLM _beng _cNLM |
||
| 100 | 1 | _aRoss, Tracy | |
| 245 | 0 | 0 |
_aThe personal and contextual factors that affect customer experience during rail service failures and the implications for service design. _h[electronic resource] |
| 260 |
_bApplied ergonomics _cJul 2020 |
||
| 300 |
_a103096 p. _bdigital |
||
| 500 | _aPublication Type: Journal Article | ||
| 650 | 0 | 4 | _aConsumer Behavior |
| 650 | 0 | 4 | _aHumans |
| 650 | 0 | 4 | _aModels, Organizational |
| 650 | 0 | 4 | _aQualitative Research |
| 650 | 0 | 4 | _aRailroads |
| 650 | 0 | 4 | _aSystems Analysis |
| 650 | 0 | 4 | _aUnited Kingdom |
| 700 | 1 | _aMay, Andrew | |
| 700 | 1 | _aCockbill, Stuart A | |
| 773 | 0 |
_tApplied ergonomics _gvol. 86 _gp. 103096 |
|
| 856 | 4 | 0 |
_uhttps://doi.org/10.1016/j.apergo.2020.103096 _zAvailable from publisher's website |
| 999 |
_c30908895 _d30908895 |
||