| 000 | 00917 a2200265 4500 | ||
|---|---|---|---|
| 005 | 20250513174344.0 | ||
| 264 | 0 | _c19990111 | |
| 008 | 199901s 0 0 eng d | ||
| 022 | _a1091-6768 | ||
| 040 |
_aNLM _beng _cNLM |
||
| 245 | 0 | 0 |
_aBest practices for world-class call centers. _h[electronic resource] |
| 260 |
_bHealthcare benchmarks _cNov 1998 |
||
| 300 |
_a164-6 p. _bdigital |
||
| 500 | _aPublication Type: Journal Article | ||
| 650 | 0 | 4 | _aBenchmarking |
| 650 | 0 | 4 |
_aBlue Cross Blue Shield Insurance Plans _xorganization & administration |
| 650 | 0 | 4 |
_aCommerce _xorganization & administration |
| 650 | 0 | 4 | _aConsumer Behavior |
| 650 | 0 | 4 |
_aInformation Centers _xstandards |
| 650 | 0 | 4 | _aPersonnel Management |
| 650 | 0 | 4 | _aQuality Indicators, Health Care |
| 650 | 0 | 4 |
_aTelecommunications _xstandards |
| 650 | 0 | 4 | _aUnited States |
| 773 | 0 |
_tHealthcare benchmarks _gvol. 5 _gno. 11 _gp. 164-6 |
|
| 999 |
_c10146899 _d10146899 |
||