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| 100 | 1 | _aMcDermott, R F | |
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_aService comes first: an interview with USAA's Robert F. McDermott. Interview by Thomas Teal. _h[electronic resource] |
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_a116-27 p. _bdigital |
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| 650 | 0 | 4 | _aUnited States |
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_tHarvard business review _gvol. 69 _gno. 5 _gp. 116-27 |
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