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	1.	Betrayed trust: healing a broken hospital through servant leadership. [electronic resource] by Yancer, Deborah A Producer: 20120416 In: Nursing administration quarterly vol. 36 Online resources: Available from publisher's website Availability: No items available. Save to lists Add to cart (remove)
	2.	Managing capacity to reduce emergency department overcrowding and ambulance diversions. [electronic resource] by Yancer, Deborah A Foshee, Debra Cole, Helen Beauchamp, Rebecca de la Pena, Will Keefe, Tom Smith, William Zimmerman, Kathryn Lavine, Marisa Toops, Barbara Producer: 20061031 In: Joint Commission journal on quality and patient safety vol. 32 Online resources: Available from publisher's website Availability: No items available. Save to lists Add to cart (remove)

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