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	1.	Low patient satisfaction scores: the five stages of response. [electronic resource] by Twanmoh, Joseph R Producer: 20061114 In: Physician executive vol. 32 Availability: No items available. Save to lists Add to cart (remove)
	2.	When overcrowding paralyzes an emergency department. [electronic resource] by Twanmoh, Joseph R Cunningham, Gail P Producer: 20060829 In: Managed care (Langhorne, Pa.) vol. 15 Availability: No items available. Save to lists Add to cart (remove)
	3.	Measuring the opportunity loss of time spent boarding admitted patients in the emergency department: a multihospital analysis. [electronic resource] by Lucas, Raymond Farley, Heather Twanmoh, Joseph Urumov, Andrej Evans, Bruce Olsen, Nils Producer: 20090602 In: Journal of healthcare management / American College of Healthcare Executives vol. 54 Availability: No items available. Save to lists Add to cart (remove)
	4.	Emergency department patient flow: the influence of hospital census variables on emergency department length of stay. [electronic resource] by Lucas, Ray Farley, Heather Twanmoh, Joseph Urumov, Andrej Olsen, Nils Evans, Bruce Kabiri, Hamed Producer: 20091207 In: Academic emergency medicine : official journal of the Society for Academic Emergency Medicine vol. 16 Online resources: Available from publisher's website Availability: No items available. Save to lists Add to cart (remove)

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