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	1.	Supporting the patient as a consumer. [electronic resource] by Serbin, Kathryn M Producer: 20140224 In: Professional case management vol. 18 Online resources: Available from publisher's website Availability: No items available. Save to lists Add to cart (remove)
	2.	The power of empathy: listening, processing, and staying out of the way. [electronic resource] by Serbin, Kathryn M Producer: 20131205 In: Professional case management vol. 18 Online resources: Available from publisher's website Availability: No items available. Save to lists Add to cart (remove)
	3.	Promoting a health work environment: addressing harassment and the "charged" workplace. [electronic resource] by Serbin, Kathryn M Producer: 20140728 In: Professional case management vol. 18 Online resources: Available from publisher's website Availability: No items available. Save to lists Add to cart (remove)
	4.	Recruiting, hiring, and onboarding case managers: communication and setting expectations are keys to success. [electronic resource] by Serbin, Kathryn M Jensen, Sue Producer: 20140127 In: Professional case management vol. 18 Online resources: Available from publisher's website Availability: No items available. Save to lists Add to cart (remove)
	5.	Culturally competent case managers establish rapport, connections in pursuit of patient outcomes. [electronic resource] by Serbin, Kathryn M Consonery-Fairnot, Dorothy Producer: 20121218 In: Professional case management vol. 17 Online resources: Available from publisher's website Availability: No items available. Save to lists Add to cart (remove)