Emergency department patient satisfaction: customer service training improves patient satisfaction and ratings of physician and nurse skill. [electronic resource]
Producer: 19981021Description: 427-40; discussion 441-2 p. digitalISSN:- 1096-9012
- Clinical Competence
- Emergency Service, Hospital -- organization & administration
- Health Care Surveys
- Hospital Bed Capacity, 500 and over
- Hospital-Patient Relations
- Hospitals, Teaching -- standards
- Inservice Training
- Medical Staff, Hospital
- Nursing Staff, Hospital
- Organizational Case Studies
- Patient Satisfaction -- statistics & numerical data
- Professional-Patient Relations
- Research Design
- Time Management
- Time and Motion Studies
- Trauma Centers -- standards
- Virginia
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Publication Type: Journal Article
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