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	1.	Emotional temperatures. Even following care procedures may not prevent lawsuits. [electronic resource] by Retzke, R E Producer: 20011207 In: Contemporary longterm care vol. 24 Availability: No items available. Save to lists Add to cart (remove)
	2.	When the customer's emotional temperature drops, so does the risk of lawsuits. [electronic resource] by Retzke, R E Producer: 20050628 In: Balance (Alexandria, Va.) vol. 5 Availability: No items available. Save to lists Add to cart (remove)

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