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	1.	Quality and Delta Dental Plan of Massachusetts. [electronic resource] by Raffio, T Producer: 19921223 In: Sloan management review vol. 34 Availability: No items available. Save to lists Add to cart (remove)
	2.	Implementing service guarantees--the Delta Dental Plan story. [electronic resource] by Hunter, R E Raffio, T Producer: 19920716 In: Sloan management review vol. 33 Availability: No items available. Save to lists Add to cart (remove)
	3.	Nonnutritive sucking during heelstick procedures decreases behavioral distress in the newborn infant. [electronic resource] by Corbo, M G Mansi, G Stagni, A Romano, A van den Heuvel, J Capasso, L Raffio, T Zoccali, S Paludetto, R Producer: 20000623 In: Biology of the neonate vol. 77 Online resources: Available from publisher's website Availability: No items available. Save to lists Add to cart (remove)

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