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	1.	Patient satisfaction integration process: are there any racial differences? [electronic resource] by Otani, Koichiro Herrmann, Patrick A Kurz, Richard S Producer: 20120308 In: Health care management review vol. 35 Online resources: Available from publisher's website Availability: No items available. Save to lists Add to cart (remove)
	2.	Improving patient satisfaction in hospital care settings. [electronic resource] by Otani, Koichiro Herrmann, Patrick A Kurz, Richard S Producer: 20120326 In: Health services management research vol. 24 Online resources: Available from publisher's website Availability: No items available. Save to lists Add to cart (remove)
	3.	Evaluating the influence of perceived pain control on patient satisfaction in a hospital setting. [electronic resource] by Craig, Angela R Otani, Koichiro Herrmann, Patrick A Producer: 20151016 In: Hospital topics vol. 93 Online resources: Available from publisher's website Availability: No items available. Save to lists Add to cart (remove)
	4.	Improving patient evaluation of hospital care and increasing their intention to recommend: are they the same or different constructs? [electronic resource] by Otani, Koichiro Herrmann, Patrick A Kurz, Richard S Producer: 20100818 In: Health services management research vol. 23 Online resources: Available from publisher's website Availability: No items available. Save to lists Add to cart (remove)
	5.	Different Combining Process Between Male and Female Patients to Reach Their Overall Satisfaction. [electronic resource] by Otani, Koichiro Buchanan, Paula R Desai, Samir P Herrmann, Patrick A Publication details: Journal of patient experience Dec 2016 In: Journal of patient experience vol. 3 Online resources: Available from publisher's website Availability: No items available. Save to lists Add to cart (remove)
	6.	Impact of Pain on Patient Satisfaction Integration Process: How Patients With Pain Combine Their Health Care Attribute Reactions. [electronic resource] by Otani, Koichiro Chumbler, Neale R Herrmann, Patrick A Kurz, Richard S Publication details: Health services research and managerial epidemiology In: Health services research and managerial epidemiology vol. 2 Online resources: Available from publisher's website Availability: No items available. Save to lists Add to cart (remove)
	7.	The Impact of Self-Rated Health Status on Patient Satisfaction Integration Process. [electronic resource] by Otani, Koichiro Shen, Ye Chumbler, Neale R Judy, Zachary Herrmann, Patrick A Kurz, Richard S Producer: 20151228 In: Journal of healthcare management / American College of Healthcare Executives vol. 60 Availability: No items available. Save to lists Add to cart (remove)