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	1.	Who are the real nursing home consumers? [electronic resource] by Furse, D H Producer: 19840107 In: Journal - American Health Care Association vol. 9 Availability: No items available. Save to lists Add to cart (remove)
	2.	Changing priorities for improvement: the impact of low response rates in patient satisfaction. [electronic resource] by Barkley, W M Furse, D H Producer: 19961121 In: The Joint Commission journal on quality improvement vol. 22 Online resources: Available from publisher's website Availability: No items available. Save to lists Add to cart (remove)
	3.	Leveraging the value of customer satisfaction information. [electronic resource] by Furse, D H Burcham, M R Rose, R L Oliver, R W Producer: 19950117 In: Journal of health care marketing vol. 14 Availability: No items available. Save to lists Add to cart (remove)

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