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Using quality function deployment to capture the voice of the customer and translate it into the voice of the provider. [electronic resource] by
- Chaplin, E
- Bailey, M
- Crosby, R
- Gorman, D
- Holland, X
- Hippe, C
- Hoff, T
- Nawrocki, D
- Pichette, S
- Thota, N
Producer: 19990729
In:
The Joint Commission journal on quality improvement vol. 25
Availability: No items available.
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