TY - GEN AU - Bleich,M R TI - Growth strategies to optimize the functions of telephonic nursing call centers SN - 0746-1739 PY - 1999///0218 KW - Ambulatory Care KW - organization & administration KW - Disease Management KW - Hotlines KW - Humans KW - Managed Care Programs KW - Marketing of Health Services KW - Models, Organizational KW - Nursing Care KW - Outcome Assessment, Health Care KW - Triage N1 - Publication Type: Journal Article ER -