TY  - GEN
AU  - LaCourse,E D
TI  - Switchboard simulation to improve productivity and customer service
SN  - 1043-1721
PY  - 1997///0505
KW  - Computer Simulation
KW  - Consumer Behavior
KW  - Group Practice
KW  - organization & administration
KW  - Hawaii
KW  - Hospital Communication Systems
KW  - Hospitals, Group Practice
KW  - Humans
KW  - Models, Statistical
KW  - Operations Research
KW  - Personnel Staffing and Scheduling
KW  - standards
KW  - Poisson Distribution
KW  - Software
KW  - Workload
N1  - Publication Type: Journal Article
ER  -