TY  - GEN
AU  - Anctil,B
AU  - Winters,M
TI  - Linking customer judgments with process measures to improve access to ambulatory care
SN  - 1070-3241
PY  - 1996///1108
KW  - Ambulatory Care
KW  - organization & administration
KW  - Appointments and Schedules
KW  - Data Collection
KW  - methods
KW  - Health Services Accessibility
KW  - Humans
KW  - Medical Records
KW  - Models, Organizational
KW  - Nursing Services
KW  - Patient Satisfaction
KW  - Personnel Staffing and Scheduling
KW  - Practice Management, Medical
KW  - Process Assessment, Health Care
KW  - Telephone
KW  - Total Quality Management
N1  - Publication Type: Journal Article
UR  - https://doi.org/10.1016/s1070-3241(16)30238-3
ER  -