TY  - GEN
AU  - Griffiths,P
AU  - Griffith,R
TI  - Dealing with complaints: procedural changes
SN  - 0266-8130
PY  - 1996///0905
KW  - Hospital-Patient Relations
KW  - Humans
KW  - Models, Organizational
KW  - Patient Satisfaction
KW  - State Medicine
KW  - United Kingdom
N1  - Publication Type: Journal Article
ER  -