Griffiths, P <br/><br/>
Dealing with complaints: procedural changes.  [electronic resource] 

 -  Professional nurse (London, England)  Apr 1996 
 - 451-2 p.  digital 
<br/><br/> Publication Type: Journal Article 
<br/><br/><label>ISSN: </label>0266-8130 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospital-Patient Relations<br/>Humans<br/>Models, Organizational<br/>Patient Satisfaction<br/>State Medicine<br/>United Kingdom