TY  - GEN
AU  - Chaston,I
TI  - A comparative study of internal customer management practices within service sector firms and the National Health Service
SN  - 0309-2402
PY  - 1994///0621
KW  - Data Collection
KW  - Efficiency, Organizational
KW  - Health Care Rationing
KW  - Health Priorities
KW  - Health Services Needs and Demand
KW  - Health Services Research
KW  - Hospital Administrators
KW  - Hospitals, Private
KW  - organization & administration
KW  - Humans
KW  - Marketing of Health Services
KW  - Models, Organizational
KW  - Organizational Culture
KW  - Patient Satisfaction
KW  - State Medicine
KW  - Total Quality Management
KW  - United Kingdom
N1  - Publication Type: Comparative Study; Journal Article
UR  - https://doi.org/10.1111/j.1365-2648.1994.tb01084.x
ER  -