Chaston, I <br/><br/>
A comparative study of internal customer management practices within service sector firms and the National Health Service.  [electronic resource] 

 -  Journal of advanced nursing  Feb 1994 
 - 299-308 p.  digital 
<br/><br/> Publication Type: Comparative Study; Journal Article 
<br/><br/><label>ISSN: </label>0309-2402 
<br/><br/><label>Standard No.: </label>10.1111/j.1365-2648.1994.tb01084.x  doi 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Data Collection<br/>Efficiency, Organizational<br/>Health Care Rationing<br/>Health Priorities<br/>Health Services Needs and Demand<br/>Health Services Research<br/>Hospital Administrators<br/>Hospitals, Private--organization & administration<br/>Humans<br/>Marketing of Health Services--organization & administration<br/>Models, Organizational<br/>Organizational Culture<br/>Patient Satisfaction<br/>State Medicine--organization & administration<br/>Total Quality Management--organization & administration<br/>United Kingdom