Abrams, M <br/><br/>
A bad experience can make or break your hospital.  [electronic resource] 

 -  Hospitals  Jul 1987 
 - 42 p.  digital 
<br/><br/> Publication Type: Journal Article 
<br/><br/><label>ISSN: </label>0018-5973 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer Behavior<br/>Hospitals--standards<br/>United States