Ross, Tracy <br/><br/>
The personal and contextual factors that affect customer experience during rail service failures and the implications for service design.  [electronic resource] 

 -  Applied ergonomics  Jul 2020 
 - 103096 p.  digital 
<br/><br/> Publication Type: Journal Article 
<br/><br/><label>ISSN: </label>1872-9126 
<br/><br/><label>Standard No.: </label>10.1016/j.apergo.2020.103096  doi 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer Behavior<br/>Humans<br/>Models, Organizational<br/>Qualitative Research<br/>Railroads<br/>Systems Analysis<br/>United Kingdom