Hefner, Jennifer L <br/><br/>
Beyond Patient Satisfaction: Optimizing the Patient Experience.  [electronic resource] 

 -  Advances in health care management  Oct 2019 
<br/><br/> Publication Type: Journal Article 
<br/><br/><label>ISSN: </label>1474-8231 
<br/><br/><label>Standard No.: </label>10.1108/S1474-823120190000018010  doi 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking<br/>Hospitals<br/>Humans<br/>Patient Safety<br/>Patient Satisfaction<br/>United States