TY  - GEN
AU  - Mir Djawadi,Behnud
AU  - Fahr,René
AU  - Haake,Claus-Jochen
AU  - Recker,Sonja
TI  - Maintaining vs. milking good reputation when customer feedback is inaccurate
SN  - 1932-6203
PY  - 2019///0415
KW  - Commerce
KW  - Consumer Behavior
KW  - Feedback
KW  - Humans
KW  - Internet
KW  - Models, Theoretical
KW  - Trust
N1  - Publication Type: Journal Article; Research Support, Non-U.S. Gov't
UR  - https://doi.org/10.1371/journal.pone.0207172
ER  -