Factor selection for service quality evaluation: a hospital case study. [electronic resource]
- International journal of health care quality assurance Feb 2017
- 58-66 p. digital
Publication Type: Journal Article
0952-6862
10.1108/IJHCQA-05-2016-0070 doi
Hospitals--standards Humans Iran Models, Statistical Organizational Case Studies Patient Satisfaction Quality Improvement Quality of Health Care--organization & administration Surveys and Questionnaires