Becker, Eric Leading in the World of Business and Medicine: Putting the Needs of Customers, Employees, and Patients First. [electronic resource] - Journal of the American College of Radiology : JACR May 2016 - 576-8 p. digital Publication Type: Journal Article ISSN: 1558-349X Standard No.: 10.1016/j.jacr.2015.11.020 doi Subjects--Topical Terms: Consumer BehaviorHumansNeeds AssessmentOrganizational CulturePatient SatisfactionPatient-Centered Care--organization & administrationPersonnel LoyaltyPhysician-Patient RelationsPractice Management, Medical--organization & administrationRadiology Department, Hospital--organization & administration