Tingle, John <br/><br/>
Parliament gets tough on NHS complaints.  [electronic resource] 

 -  British journal of nursing (Mark Allen Publishing)   
 - 296-7 p.  digital 
<br/><br/> Publication Type: Journal Article 
<br/><br/><label>ISSN: </label>0966-0461 
<br/><br/><label>Standard No.: </label>10.12968/bjon.2015.24.5.296  doi 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Benchmarking<br/>Health Policy<br/>Humans<br/>Patient Satisfaction<br/>State Medicine--standards<br/>United Kingdom