Huff, Marguerite <br/><br/>
Secret shopper evaluations: quality improvement or economic profiling?  [electronic resource] 

 -  The virtual mentor : VM  Feb 2013 
 - 125-30 p.  digital 
<br/><br/> Publication Type: Journal Article 
<br/><br/><label>ISSN: </label>1937-7010 
<br/><br/><label>Standard No.: </label>10.1001/virtualmentor.2013.15.2.bndr2-1302  doi 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer Behavior--economics<br/>Humans<br/>Insurance, Health--economics<br/>Patient Care--economics<br/>Patient Satisfaction--economics<br/>Preferred Provider Organizations--economics<br/>Quality Assurance, Health Care--economics<br/>Quality Improvement--economics