Houck, Max The balanced scorecard: sustainable performance assessment for forensic laboratories. [electronic resource] - Science & justice : journal of the Forensic Science Society Dec 2012 - 209-16 p. digital Publication Type: Journal Article ISSN: 1355-0306 Standard No.: 10.1016/j.scijus.2012.05.006 doi Subjects--Topical Terms: Consumer BehaviorCost-Benefit AnalysisEfficiency, OrganizationalForensic Sciences--standardsHumansLaboratories--standardsOrganizational ObjectivesTotal Quality Management