TY  - GEN
AU  - Wendel,Sonja
AU  - de Jong,Judith D
AU  - Curfs,Emile C
TI  - Consumer evaluation of complaint handling in the Dutch health insurance market
SN  - 1472-6963
PY  - 2012///0518
KW  - Adult
KW  - Aged
KW  - Aged, 80 and over
KW  - Commerce
KW  - Consumer Behavior
KW  - statistics & numerical data
KW  - Cross-Sectional Studies
KW  - Factor Analysis, Statistical
KW  - Female
KW  - Health Services
KW  - standards
KW  - Humans
KW  - Interpersonal Relations
KW  - Male
KW  - Middle Aged
KW  - National Health Programs
KW  - Netherlands
KW  - Organizational Affiliation
KW  - Outcome and Process Assessment, Health Care
KW  - Professional Competence
KW  - Psychometrics
KW  - Quality Assurance, Health Care
KW  - Surveys and Questionnaires
KW  - Trust
KW  - psychology
N1  - Publication Type: Journal Article; Research Support, Non-U.S. Gov't
UR  - https://doi.org/10.1186/1472-6963-11-310
ER  -