Wendel, Sonja <br/><br/>
Consumer evaluation of complaint handling in the Dutch health insurance market.  [electronic resource] 

 -  BMC health services research  Nov 2011 
 - 310 p.  digital 
<br/><br/> Publication Type: Journal Article; Research Support, Non-U.S. Gov't 
<br/><br/><label>ISSN: </label>1472-6963 
<br/><br/><label>Standard No.: </label>10.1186/1472-6963-11-310  doi 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Adult<br/>Aged<br/>Aged, 80 and over<br/>Commerce<br/>Consumer Behavior--statistics & numerical data<br/>Cross-Sectional Studies<br/>Factor Analysis, Statistical<br/>Female<br/>Health Services--standards<br/>Humans<br/>Interpersonal Relations<br/>Male<br/>Middle Aged<br/>National Health Programs--standards<br/>Netherlands<br/>Organizational Affiliation--statistics & numerical data<br/>Outcome and Process Assessment, Health Care<br/>Professional Competence--standards<br/>Psychometrics<br/>Quality Assurance, Health Care<br/>Surveys and Questionnaires<br/>Trust--psychology