TY  - GEN
AU  - Allison,Anne
TI  - Learning from past complaints to improve the care of patients
SN  - 0954-7762
PY  - 2006///0711
KW  - Benchmarking
KW  - organization & administration
KW  - Humans
KW  - Needs Assessment
KW  - Nurse's Role
KW  - Patient Satisfaction
KW  - Risk Management
KW  - State Medicine
KW  - Total Quality Management
KW  - United Kingdom
N1  - Publication Type: Journal Article
ER  -