TY - GEN AU - McKenzie,Ann AU - Ballance,Lisa TI - Lab management. Everyday QA: a case study SN - 0580-7247 PY - 2003///0516 KW - Documentation KW - standards KW - Employee Performance Appraisal KW - Humans KW - Laboratories KW - Medical Laboratory Personnel KW - North Carolina KW - Organizational Case Studies KW - Professional Competence KW - Quality Assurance, Health Care KW - organization & administration KW - Quality Control N1 - Publication Type: Journal Article ER -