Frate, M A <br/><br/>
Achieving 'sustained customer satisfaction'.  [electronic resource] 

 -  Occupational health & safety (Waco, Tex.)  Feb 2001 
 - 66-7, 77 p.  digital 
<br/><br/> Publication Type: Journal Article 
<br/><br/><label>ISSN: </label>0362-4064 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Commerce--standards<br/>Consumer Behavior<br/>Guidelines as Topic<br/>Organizational Objectives<br/>Reference Standards<br/>Total Quality Management<br/>United States