TY  - GEN
AU  - Howard,J E
TI  - Customer service: the key to remaining competitive in managed care
SN  - 1064-5454
PY  - 2000///0919
KW  - Consumer Behavior
KW  - Contract Services
KW  - standards
KW  - Economic Competition
KW  - Hospital Administration
KW  - Hospital-Patient Relations
KW  - Managed Care Programs
KW  - economics
KW  - Quality Assurance, Health Care
KW  - United States
N1  - Publication Type: Journal Article
ER  -