Howard, J E <br/><br/>
Customer service: the key to remaining competitive in managed care.  [electronic resource] 

 -  Managed care quarterly  2000 
 - 22-8 p.  digital 
<br/><br/> Publication Type: Journal Article 
<br/><br/><label>ISSN: </label>1064-5454 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer Behavior<br/>Contract Services--standards<br/>Economic Competition<br/>Hospital Administration--standards<br/>Hospital-Patient Relations<br/>Managed Care Programs--economics<br/>Quality Assurance, Health Care<br/>United States