TY - GEN AU - Allen,L W AU - Creer,E AU - Leggitt,M TI - Developing a patient complaint tracking system to improve performance SN - 1070-3241 PY - 2000///0428 KW - Database Management Systems KW - Health Care Surveys KW - Humans KW - Institutional Management Teams KW - Patient Care KW - standards KW - Patient Satisfaction KW - Total Quality Management N1 - Publication Type: Journal Article UR - https://doi.org/10.1016/s1070-3241(00)26016-1 ER -