Buchner, D A <br/><br/>
The member satisfaction survey as a measure of health plan accountability.  [electronic resource] 

 -  Quality management in health care  1999 
 - 41-9 p.  digital 
<br/><br/> Publication Type: Journal Article 
<br/><br/><label>ISSN: </label>1063-8628 
<br/><br/><label>Standard No.: </label>10.1097/00019514-199907020-00005  doi 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Adult<br/>Female<br/>Health Benefit Plans, Employee--standards<br/>Health Care Surveys<br/>Health Maintenance Organizations--standards<br/>Health Services Research<br/>Humans<br/>Male<br/>Middle Aged<br/>Missouri<br/>Organizational Objectives<br/>Patient Satisfaction--statistics & numerical data<br/>Quality Assurance, Health Care--methods<br/>Social Responsibility