O'Connor, S J <br/><br/>
Improving service quality in the health care setting.  [electronic resource] 

 -  Journal of health care marketing  Dec 1988 
 - 63-6 p.  digital 
<br/><br/> Publication Type: Journal Article 
<br/><br/><label>ISSN: </label>0737-3252 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Hospital-Patient Relations<br/>Hospitals--standards<br/>Public Relations<br/>Quality of Health Care<br/>United States