Oostra, R <br/><br/>
Six steps to deal with complaints about lab service.  [electronic resource] 

 -  MLO: medical laboratory observer  Nov 1988 
 - 65-7 p.  digital 
<br/><br/> Publication Type: Journal Article 
<br/><br/><label>ISSN: </label>0580-7247 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication<br/>Consumer Behavior<br/>Humans<br/>Laboratories--standards