Gombeski, W R <br/><br/>
Improving patient services through a professional shopper program.  [electronic resource] 

 -  Journal of health care marketing  Sep 1986 
 - 64-8 p.  digital 
<br/><br/> Publication Type: Journal Article 
<br/><br/><label>ISSN: </label>0737-3252 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer Behavior<br/>Hospitals--standards<br/>Ohio<br/>Pilot Projects