TY  - GEN
TI  - Best practices for world-class call centers
SN  - 1091-6768
PY  - 1999///0111
KW  - Benchmarking
KW  - Blue Cross Blue Shield Insurance Plans
KW  - organization & administration
KW  - Commerce
KW  - Consumer Behavior
KW  - Information Centers
KW  - standards
KW  - Personnel Management
KW  - Quality Indicators, Health Care
KW  - Telecommunications
KW  - United States
N1  - Publication Type: Journal Article
ER  -