Oswald, S L <br/><br/>
Quality determinants and hospital satisfaction. Perceptions of the facility and staff might be key influencing factors.  [electronic resource] 

 -  Marketing health services  1998 
 - 18-22 p.  digital 
<br/><br/> Publication Type: Journal Article 
<br/><br/><label>ISSN: </label>1094-1304 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Health Care Surveys<br/>Health Facility Environment<br/>Hospital-Patient Relations<br/>Hospitals--standards<br/>Humans<br/>Midwestern United States<br/>Organizational Culture<br/>Patient Satisfaction--statistics & numerical data<br/>Patients<br/>Quality Indicators, Health Care<br/>Socioeconomic Factors<br/>Southwestern United States<br/>Visitors to Patients