Haugo, J E <br/><br/>
First impressions as a patient can last a lifetime.  [electronic resource] 

 -  Health management technology  Apr 1996 
 - 74 p.  digital 
<br/><br/> Publication Type: Journal Article 
<br/><br/><label>ISSN: </label>1074-4770 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Appointments and Schedules<br/>Humans<br/>Managed Care Programs--organization & administration<br/>Patient Satisfaction<br/>United States