TY - GEN AU - Smith,H L AU - Discenza,R AU - Piland,N F TI - Reflections on total quality management and health care supervisors SN - 0731-3381 PY - 1994///0104 KW - Health Maintenance Organizations KW - organization & administration KW - Personnel Management KW - standards KW - Planning Techniques KW - Total Quality Management KW - United States N1 - Publication Type: Journal Article ER -