TY - GEN AU - Heidbreder,J E TI - Benchmarking. Looking for the light--not the heat SN - 0899-9287 PY - 1993///0126 KW - Hospital Administration KW - standards KW - Information Centers KW - Management Audit KW - methods KW - Organizational Innovation KW - Patient Satisfaction KW - Quality Assurance, Health Care KW - organization & administration KW - Systems Analysis KW - Task Performance and Analysis KW - United States N1 - Publication Type: Comparative Study; Journal Article ER -